Thank you for shopping at Barriq Jjewels Private Limited (“Barriq”, “we”, “us” or “our”). We take pride in our handcrafted jewellery. This document i.e., Return and Exchange Policy is designed to ensure that you are satisfied with the product you have purchased from us. In the event of certain circumstances including if you are unsure of your purchase, you may return or exchange the Product as per the below mentioned terms and conditions.

Please note that this return and exchange facility is available only in respect of Products purchased through our website - https://barriqjewels.com and is not applicable in respect of Jewellery purchased at any other store.

This Return and Exchange Policy shall at all times be read in conjunction with the terms and conditions set out in Barriq’s Terms of Use. All capitalised terms used hereinafter but not defined hereinunder, shall have the same meaning as ascribed to them in the Terms of Use.

In the event of any conflict between the terms and conditions contained in the Return and Exchange Policy and in the Terms of Use, the terms and conditions shall to the extent applicable be read in a harmonious manner. In the event the terms and conditions cannot be so read, the terms and conditions as contained in the Terms of Use will prevail and will supersede the terms and conditions contained in this Policy.

Barriq reserves the right to amend, alter, modify and replace this Return and Exchange Policy at any time without any prior notice to the Users. Once the Return and Exchange Policy is amended, altered, modified or replaced, Barriq will release the updated policy on the Barriq Platform. The updated return and exchange policy will effectively substitute the original return and exchange policy and will govern the terms of any return or exchange of Product undertaken by the Customer. The User may visit the Platform to review the latest version of the Return and Exchange policy.

1.1. Barriq will deliver the Product to the Customer in packed box. The box will contain the Product, relevant certification, invoice for the Product and a jewellery care card.

1.2. If the Customer to whom the Product has been delivered, is not satisfied with the Product or has received an incorrect, defective, damaged, missing, empty or incomplete Product, the Customer may initiate a return or exchange request within 7 days from the date of receipt of the Product in the manner set out in Clause 3, subject to the following terms and conditions:

2.1. No return, exchange or refund will be permitted in respect of the following cases:

3.1. To initiate a return request, the Customer must within 7 days from the date of receipt of the Product, take video of the Product and the send the Product to the customer care team at the contact details provided in Clause 5. The Customer must also immediately contact us at the details provided in Clause 5 and our customer care team will guide the Customer through the return process.

3.2. Upon receipt of a return request, the customer support team will verify such return request and thereafter send an email to the registered email id of the Customer along with the necessary documentation, including a voucher, that needs to be printed, signed and delivered along with the Product.

3.3. Upon receipt of the documentation stated in Clause 3.2 above, the Customer must securely repack the unused Product along with all the necessary accessories, tags, boxes, bags, stickers, papers, original invoice and certifications in the same packaging and in the same manner in which such Product was delivered to the Customer. Use of cello tapes, cling wraps, etc., directly on the Products is strictly prohibited. The Customer is requested to create a video of the Product being packed and send it to us via email along with the order number at the contact details provided in Clause 5.

3.4. Once the Customer has packed the Product along with the necessary documentation, Barriq will arrange for a courier to pick up the Product. Customers are requested to promptly answer all calls from the delivery partner to ensure a smooth reverse pick-up. In the absence of the Customer’s availability or inability to answer the calls on the scheduled day of pick-up, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the Customer will be liable to bear all costs and expenses to re-deliver the Product to Barriq. The Customer to hand over to the delivery partner the Product along with the signed voucher. Upon handing over the Product to the delivery partner request the Customer to make note of the courier's airway bill number for your reference.

3.5. Upon receiving the package, we will conduct a thorough quality assurance test on the Product to ensure the Product meets the return eligibility criteria. The quality assurance check would approximately take 5 - 7 business days from the date of receipt of the Product. In the event the quality assurance check is anticipated to take longer than the period stipulated herein, we shall inform the Customer of the same.

3.6. Subject to the Product meeting the eligibility criteria for returning a Product, Barriq shall notify the Customer of the same and the Customer shall be entitled to a refund on their invoice value subject to Clause 1.2.10. The refund amount will be processed and refunded to the Customer’s account within 14 business days from the date when Barriq notifies the Customer that the Product has passed the quality assurance test. The refund will be processed only to the Customer’s account through which the payment for the Product was made, and no amount will be refunded to any other bank account.

3.7. In the event the Product fails to meet the eligibility criteria for returning a Product, Barriq reserves the sole right to determine the way forward in relation to the Product. Barriq may notify the Customer that the Product has failed to meet the quality assurance test and re-deliver the Product to the Customer or request the Customer to arrange for a re-delivery of the Product, both at the Customer’s expense. If Barriq in its sole discretion determines that though the Product has failed to meet the quality assurance test or the Product is not accompanied with all the relevant paperwork and certification, Barriq may refund such amount to the Customer as it deems fit, after reducing from such amount all replacement costs or other expenses that would have to be borne by Barriq.

3.8. Insufficient evidence or any sign of tampering, modification, alteration of the packaging may result in the claim being rejected. Barriq reserves the right of taking the final decisions in all such cases. In the event the Barriq prima facie believes that the claim is required to be investigated further, the return/exchange process as contained hereinunder shall apply.

4.1. In addition to the terms and conditions as set out in Clause 1 hereinabove and applicable to a return request, the following additional conditions shall apply in case of an exchange/replacement request:

5.1. In the event of any questions about the terms of these Return and Exchange Policy, please contact (Grievance Officer and the Nodal Officer of Barriq) Mr. Vishwam Jhaveri at hello@barriqjewels.com.